Hotel Baker

Privacy Policy & Terms of Service

Hotel Baker

We value and protect your privacy at our boutique hotel in St. Charles, IL.

This Privacy Statement describes the privacy practices of Hotel Baker for data that we collect:

  • Through this website operated by us from which you are accessing this Privacy Statement.
  • Through the software applications made available by us for use on or through computers and mobile devices (the “Apps”).
  • Through our social media pages that we control from which you are accessing this Privacy Statement (collectively, our “Social Media Pages”).
  • Through HTML-formatted email messages that we send you that link to this Privacy Statement and through your communications with us.
  •  When you visit or stay as a guest, or through other offline interactions.

Collectively, we refer to the Websites, the Apps, and our Social Media Pages as the “Online Services” and, together with offline channels, the “Services.” By using the Services you agree to the terms and conditions of this Privacy Statement.

Collection of Personal Data

“Personal Data” are data that identify you as an individual or relate to an identifiable individual. At touchpoints throughout your guest journey, we collect Personal Data in accordance with law, such as:

Name, gender, postal address, telephone number, email address, credit and debit card number or other payment data, financial information in limited circumstances, language preference, date and place of birth, nationality, passport, visa, or other government-issued identification data, Important dates, such as birthdays, anniversaries, and special occasions, employer details, travel itinerary, tour group, or activity data, prior guest stays or interactions, goods and services purchased, special service and amenity requests, geolocation information, social media account ID, profile photo, and other data publicly available, or data made available by linking your social media and loyalty accounts.

In more limited circumstances, we also may collect:

  • Data about family members and companions, such as names and ages of children.
  • Images and video and audio data via: security cameras located in public areas, such as hallways and lobbies, in our business.
  • Guest preferences and personalized data (“Personal Preferences”), such as services and amenities of which you advise us or which we learn about during your visit.
  • If you submit any Personal Data about other people to us or our Service Providers (e.g., if you make a reservation for another individual), you represent that you have the authority to do so and you permit us to use the data in accordance with this Privacy Statement.

How We Collect Personal Data

We collect Personal Data in a variety of ways:

  • We collect Personal Data when you make a reservation, purchase goods and services from our Websites or Apps, communicate with us, or otherwise connect with us or post to social media pages, or sign up for a newsletter or participate in a survey, contest, or promotional offer.
  • Personal Data is collected when you visit our properties or use on-property services.
  • We collect Personal Data when you attend promotional events that we host or in which we participate, or when you provide your Personal Data to facilitate an event.
  • We also collect Personal Data when you make a reservation over the phone, communicate with us by email, fax, or via online chat services or contact customer service. These communications may be recorded for purposes of quality assurance and training.

Strategic Business Partners

We collect Personal Data from companies with whom we partner to provide you with goods, services, or offers based upon your experiences at our properties or that we believe will be of interest to you (“Strategic Business Partners”). Examples of Strategic Business Partners include travel and tour partners, and travel booking platforms. Strategic Business Partners are independent from Hotel Baker.

Collection of Other Data

“Other Data” are data that generally do not reveal your specific identity or do not directly relate to an individual. To the extent Other Data reveals your specific identity or relates to an individual, we will treat Other Data as Personal Data. Other Data include: Browser and device data, App usage data, Data collected through cookies pixel tags and other technologies, Demographic data and Aggregated data.

How We Collect Other Data

We collect Other Data in a variety of ways:

  • Your browser or device. We collect certain data through your browser or automatically through your device, such as your Media Access Control (MAC) address, computer type (Windows or Macintosh), screen resolution, operating system name and version, device manufacturer and model, language, internet browser type and version, and the name and version of the Online Services (such as the Apps) you are using. We use this data to ensure that the Online Services function properly.
  • We also gather statistical data about use of the Online Services to continually improve design and functionality, understand how they are used and assist us with resolving questions.

Cookies

We collect certain data from cookies, which are pieces of data stored directly on the computer or mobile device that you are using. Cookies allow us to collect data such as browser type, time spent on the Online Services, pages visited, referring URL, language preferences, and other aggregated traffic data. We use the data for security purposes, to facilitate navigation, to display data more effectively, to collect statistical data, to personalize your experience while using the Online Services and to recognize your computer to assist your use of the Online Services.

Cookies further allow us to select which advertisements or offers are most likely to appeal to you and display them while you are using the Online Services or to send marketing emails. We also use cookies to track responses to online advertisements and marketing emails.

If you do not want data collected with cookies, you can learn more about controlling cookies at: http://www.allaboutcookies.org/manage-cookies/index.html. You can choose whether to accept cookies by changing the settings on your browser. If, however, you do not accept cookies, you may experience some inconvenience in your use of the Online Services. For example, we will not be able to recognize your computer, and you will need to log in every time you visit. You also will not receive advertising or other offers from us that are relevant to your interests and needs.

Analytics

We collect data through Google Analytics that uses cookies and technologies to collect and analyze data about use of the Services. These services collect data regarding the use of other websites, apps, and online resources. You can learn about Google’s practices by going to http://www.google.com/policies/privacy/partners/ and opt out by downloading the Google Analytics opt-out browser add-on, available at https://tools.google.com/dlpage/gaoptout.

Your IP Address

We collect your IP address, a number that is automatically assigned to the computer that you are using by your Internet Service Provider (ISP). An IP address is identified and logged automatically in our server log files when a user accesses the Online Services, along with the time of the visit and the pages that were visited. We use IP addresses to calculate usage levels, diagnose server problems and administer the Online Services. We also may derive your approximate location from your IP address.

Aggregated Data

We may aggregate data that we collected and this aggregated data will not personally identify you or any other user.

Use of Personal Data and Other Data

We use Personal Data and Other Data to provide you with Services, to develop new offerings and to protect Hotel Baker. In some instances, we will request that you provide Personal Data or Other Data to us directly. If you do not provide the data that we request, or prohibit us from collecting such data, we may not be able to provide the requested Services.

We use Personal Data and Other Data for our legitimate business interests, including the following:

  • We use Personal Data and Other Data to provide Services you request, including: To facilitate reservations, payment, send administrative information, confirmations or pre-arrival messages, to assist you with other information about the area and the hotel at which you are scheduled to visit.
  • When you provide an email address in making a reservation, we use that email address to send you a copy of your bill. If you make a reservation for another person using your email address, that person’s bill will be emailed to you, as well. You can opt out of receiving your bill via email and instead receive a paper copy by contacting the front desk.
  • To manage our contractual relationship with you, because we have a legitimate interest to do so and/or to comply with a legal obligation.
  • To personalize the Services and improve your experiences, when you contact our front desk, visit our hotel.
  • To customize your experience according to your Personal Preferences and present offers tailored to your Personal Preferences.
  • To communicate with you about goods and services according to your Personal Preferences. Such as:
    • Send you marketing communications and promotional offers, as well as periodic customer satisfaction, market research or quality assurance surveys.
    • To communicate with you with your consent, to manage our relationship with you and/or because we have a legitimate interest to do so.
    • To allow you to participate in contests and other promotions and to administer these activities. Some of these activities have additional rules and may contain additional information about how we use and disclose your Personal Data.

Business Purposes

We use Personal Data and Other Data for data analysis, audits, security and fraud monitoring and prevention (including with the use of closed circuit television, card keys, and other security systems), developing new goods and services, enhancing, improving or modifying our Services, identifying usage trends, determining the effectiveness of our promotional campaigns and operating and expanding our business activities. We use Personal Data and Other Data in this way to manage our contractual relationship with you, comply with a legal obligation and/or because we have a legitimate interest to do so.

Disclosure of Personal Data and Other Data

Our goal is to provide you with the highest level of hospitality and Services, and to do so, we share Personal Data and Other Data to third-party service providers for the purposes described in this Privacy Statement. Examples of service providers include companies that provide website hosting, data analysis, payment processing, order fulfillment, information technology and related infrastructure provision, customer service, email delivery, marketing, auditing and other services.

We partner with certain third parties that allow you to enroll in their services or participate in their promotions. For example, certain companies allow you to use your loyalty program number or Online Services login to receive or register for their services. These companies include airlines and rental car providers, as well as sponsors of sweepstakes and contests. Additionally, your social media account provider allows you to connect your social media account to your Online Services account or log into your Online Services account from your social media account.

When you enroll in those services, we disclose your Personal Data and Other Data to those third parties. If you do not want us to share your Personal Data or Other Data in this way, do not provide your loyalty program number to third parties, do not use your Online Services login to register for third-party promotions and do not connect your Online Services account with accounts on third-party services. Data shared in this way will be governed by the third party’s privacy policy and not this Privacy Statement.

We may disclose or transfer your Personal Data and Other Data to a third party in the event of any reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of assets (including any bankruptcy or similar proceedings).

Other Uses and Disclosures

We will use and disclose Personal Data as we believe to be necessary or appropriate: (a) to comply with applicable law, including laws outside your country of residence; (b) to comply with legal process; (c) to respond to requests from public and government authorities, including authorities outside your country of residence and to meet national security or law enforcement requirements; (d) to enforce our terms and conditions; (e) to protect our operations; (f) to protect the rights, privacy, safety or property of Hotel Baker, you or others; and (g) to allow us to pursue available remedies or limit the damages that we may sustain.

We may use and disclose Other Data for any purpose, except where we are not allowed to under applicable law. In some instances, we may combine Other Data with Personal Data (such as combining your name with your location). If we do, we will treat the combined data as Personal Data as long as it is combined.

Non Hotel Baker Entities

This Privacy Statement does not address, and we are not responsible for the privacy, data or other practices of any entities outside of Hotel Baker, including Strategic Business Partners or any third party operating any site or service to which the Services link, payment service, or website that is the landing page of the high-speed Internet providers at our property. The inclusion of a link on the Online Services does not imply endorsement of the linked site or service by us. We have no control over, and are not responsible for, any third party’s collection, use and disclosure of your Personal Data.

In addition, we are not responsible for the data collection, use, disclosure or security policies or practices of other organizations, such as Facebook, Apple, Google, Microsoft, RIM or any other app developer, app provider, social media platform provider, operating system provider, wireless service provider or device manufacturer, including with respect to any Personal Data you disclose to other organizations through or the Apps or our Social Media Pages.

Third Party Advertisers

We may use third-party advertising companies to serve advertisements regarding goods and services that may interest you when you access and use the Online Services, other websites or online services. To serve such advertisements, these companies place or recognize a unique cookie on your browser (including through use of pixel tags). If you would like more information about this practice, and to learn about your choices in connection with it, please visit http://www.networkadvertising.org/managing/opt_out.asp and http://www.aboutads.info/. To opt out of the practice, you may download the AppChoices app at http://www.aboutads.info/appchoices.

Security

We seek to use reasonable organizational, technical and administrative measures to protect Personal Data. Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of your account has been compromised), please immediately notify us in accordance with the “Contacting Us” section, below.

Choices, Access and Retention

You have choices when it comes to how we use your data and we want to ensure you have the information to make the choices that are right for you. If you no longer want to receive marketing-related emails, you may opt out by sending an email request to Hotel Baker or by following the instructions in any such email you receive from us. We will try to comply with your request as soon as reasonably practicable.

Retention

We will retain your Personal Data for the period necessary to fulfill the purposes outlined in this Privacy Statement unless a longer retention period is required or permitted by law. The criteria used to determine our retention periods include:

  • The length of time we have an ongoing relationship with you and provide the Services to you (for example, for as long as you have an account with us or keep using the Services).
  • Whether there is a legal obligation to which we are subject (for example, certain laws require us to keep records of your transactions for a certain period of time before we can delete them).
  • Whether retention is advisable considering our legal position (such as, for statutes of limitations, litigation or regulatory investigations).

Sensitive Data

Unless specifically requested, we ask that you not send us, and you not disclose, on or through the Services or otherwise to us, any Sensitive Personal Data (e.g., social security numbers, national identification number, data related to racial or ethnic origin, political opinions, religion, ideological or other beliefs, health, biometrics or genetic characteristics, criminal background, trade union membership, or administrative or criminal proceedings and sanctions).

Use of Services by Minors

The Services are not directed to individuals under the age of sixteen (16), and we request that they not provide Personal Data through the Services.

Contacting Us

If you have any questions about our Privacy Statement, please contact us at:

Hotel Baker
100 West Main Street, St. Charles, IL 60174
630-584-2100
reservations@hotelbaker.com
www.hotelbaker.com

The Terms of Service written on this webpage, together with our Privacy Policy, set forth the terms and conditions (“Terms”) that apply to your access and use of our website, Hotel Baker accessible at hotelbaker.com, as well as through certain downloadable mobile applications and third-party websites (together, the “Site”).

These Terms will be applied fully and affect your use of the Site. By using the Site, you agree to accept all Terms written here. You must not use the Site if you disagree with any of these Terms.

General Terms

Site is an online resource related to the Hotel Baker and its hospitality, wedding, and business-related services that may provide its customers with information and resources for use by its customers.

In consideration of each customer’s (each, a “customer” or “you“) access to and use of the Site, we require every customer to act with integrity, and to abide by these Terms and each other rule, regulation or other policy of Hotel Baker.

By using or accessing the Site, you represent and warrant to us that you:

  • are eighteen (18) years of age or older,
  • are not currently restricted from using the Site,
  • are not using the Site for any reason that may be in competition with the Site or any other product or service offered by Hotel Baker,
  • have full power and authority to enter into and perform these Terms, and doing so will not violate any other agreement to which you are a party,
  • will not violate any rights of Hotel Baker, including, without limitation, intellectual property rights such as patent, copyright or trademark rights, and
  • agree to provide, operate and maintain, at your sole risk, cost and expense, all equipment, software, and internet access necessary to use the Site.

Intellectual Property Rights

By using this Site, you are granted a non-exclusive, non-transferable, revocable and limited license to access and use the Site (and its associated content) and/or Services in accordance with this Agreement. We retain the right to terminate this license, without notice, in our sole and absolute discretion, at any time for any reason whatsoever. We also reserve any rights not explicitly granted in these Terms. Under these Terms, Hotel Baker owns all the intellectual property rights and materials contained in the Site.

The Services, available through the Site, are for your viewing, educational, and informational purposes. These Services were developed and/or produced by us. Your license to access the Services through the Site is subject to the following rules:

  • Your access of the Services is conditioned upon your prior acceptance of the terms of this Agreement.
  • You are authorized to use the Services only for personal, noncommercial use.
  • You agree that you will not attempt to, or encourage or assist any other person to, circumvent or modify any documents, materials, security technology, software that is part of the Services.
  • The delivery of Services and the provision of the Services do not transfer to you any rights beyond the limited license as described above.
  • You are permitted to share and/or republish information contained on the Site solely for educational purposes and only if proper ownership credit is given to Hotel Baker.

Restrictions

You are specifically restricted from all of the following:

  • publishing any Site material in any other media and claiming or implying the content is your own;
  • publishing any Site material in any manner that is intended to deceive, do harm, or for personal financial gain;
  • selling, sub-licensing and/or otherwise commercializing any Site material;
  • publicly performing and/or showing any Site material;
  • using this Site in any way that is or may be damaging to this Site;
  • using this Site in any way that impacts user access to this Site;
  • using this Site contrary to applicable laws and regulations, or in any way may cause harm to the Site, or to any person or business entity;
  • engaging in any data mining, data harvesting, data extracting or any other similar activity in relation to this Site;
  • using this Site to engage in any advertising or marketing.

Certain areas of this Site are restricted from being accessed by you and Hotel Baker may further restrict access by you to any areas of this Site, at any time, in absolute discretion. Any user ID and password you may have for this Site are confidential and you must maintain confidentiality as well.

Site Content

Any Services provided, listed, posted or made available on the Site should not necessarily be relied upon. The Site is designed to provide you with materials for informational, educational, and entertainment purposes. Hotel Baker does not guarantee the accuracy, completeness or usefulness of any information made available by its Services on the Site and/or through the Services and neither adopts, endorses, nor is responsible for the accuracy, completeness or reliability of any Services on the Site. You may access such information solely:

  • For your general entertainment, educational, informational, and personal use; and
  • As intended through the normal functionality of the Site.

Inaccuracies and Errors

Site may contain technical inaccuracies and typographical errors, including but not limited to inaccuracies relating to pricing or availability of services. Hotel Baker does not assume responsibility or liability for any such inaccuracies, errors or omissions, and shall have no obligation to honor reservations or information affected by such inaccuracies. Hotel Baker reserves the right to make changes, corrections, cancellations and/or improvements to site information, and to the products and programs described in such information, at any time without notice, including after confirmation of a transaction.

Confidentiality

With respect to all communications you make to us regarding Hotel Baker including but not limited to feedback, questions, comments, suggestions and the like:

  • you shall have no right of confidentiality in your communications and we shall have no obligation to protect your communications from disclosure;
  • we shall be free to reproduce, use, disclose and distribute your communications to others without limitation; and
  • we shall be free to use any ideas, concepts, know-how, content or techniques contained in your communications for any purpose whatsoever, including but not limited to the development, production and marketing of products and services that incorporate such information.

Mis-Communications / Lost Transactions

Hotel Baker and any other providers of products or services related to the Sites are not responsible for communication malfunctions, failures, or difficulties, or lost, stolen, or misdirected, transmissions, messages or entries, or the security of any such communications. Further, Hotel Baker and any other providers of products or services related to the Sites are not responsible for incorrect or inaccurate entry information, whether caused by user(s) or by any of the equipment or programming associated with the Sites, or by any technical or human error that may occur in the processing of any information related to the Sites. Hotel Baker and any other providers of products or services related to the Sites may cancel or modify reservations where it appears that a user has engaged in fraudulent or inappropriate activity or under other circumstances where it appears that the reservations contain or resulted from a mistake or error.

You agree that neither Hotel Baker nor any other providers of products or services related to the Sites are responsible for any damages that may arise as a result of any travel or hotel arrangements or other orders you request or make on the Sites which are not processed or accepted for any reason.

No Warranties

You expressly agree that access and/or use of the Site and/or Services is at your sole risk. This Site and all materials herein are provided “as is,” with all faults, and Hotel Baker expresses no representations or warranties, of any kind related to the Site or the materials contained on the Site. Also, nothing contained on the Site shall be interpreted as advising you.

Hotel Baker shall not be liable to you for any Services, goods and/or information available from third parties, even if obtained at or through the Site and/or Services. If you are dissatisfied with the Site and/or Services or with these Terms, your sole and exclusive remedy is to discontinue use of the Site and Services.

Limitation of Liability

In no event shall Hotel Baker, nor any of its officers, directors and employees, be held liable for anything arising out of or in any way connected with your use of this Site whether such liability is under contract. Hotel Baker, including its officers, directors and employees shall not be held liable for any indirect, consequential or special liability arising out of or in any way related to your use of this Site.

Indemnification

You hereby indemnify to the fullest extent Hotel Baker, and our subsidiaries, affiliates, officers, parent companies, agents, co-branders or other partners, and employees, from and against any and/or all liabilities, costs, demands, causes of action, settlements, damages and expenses (i) arising in any way related to your breach of any of the provisions of these Terms, (ii) arising from your misuse of the Services or Site, or (iii) arising from your violation of or breach any of the policies, rules or guidelines referenced herein.

Modifications

Hotel Baker reserves the right to revise these Terms at any time without notice. By using the Site, you are agreeing to be bound by the then-current version of these Terms, and your continued use of the Site reaffirms your agreement to the then-current Terms. You agree to consult the Site regularly for up-to-date information about these Terms and the Privacy Policy.

Hotel Baker may make changes to the Site, and the other products and services of Hotel Baker, at any time without notice. Hotel Baker does not, however, make any commitment to update the Site, and the other Services of Hotel Baker.

Severability

If any provision of these Terms is found to be invalid under any applicable law, such provisions shall be deleted without affecting the remaining provisions herein.

Assignment

Hotel Baker is allowed to assign, transfer, and subcontract its rights and/or obligations under these Terms without any notification. However, you are not allowed to assign, transfer, or subcontract any of your rights and/or obligations under these Terms.

Entire Agreement

These Terms constitute the entire agreement between Hotel Baker and you in relation to your use of this Site, and supersedes all prior agreements and understandings.

Dispute Resolution

In the interest of resolving disputes between you and Hotel Baker in the most expedient and cost-effective manner, you and Hotel Baker agree to resolve disputes through binding arbitration or small claims court instead of in courts of general jurisdiction (“Agreement to Arbitrate”). Any arbitration under these Terms will take place on an individual basis; class arbitrations and class actions are not permitted. You acknowledge and agree that the arbitrator may award relief (including monetary, injunctive, and declaratory relief) only in favor of the individual party seeking relief and only to the extent necessary to provide relief necessitated by that individual party’s claim(s). Any relief awarded cannot affect other users of the Site.

YOU UNDERSTAND THAT BY ENTERING INTO THIS AGREEMENT, YOU AND HOTEL BAKER ARE EACH WAIVING THE RIGHT TO A TRIAL BY JURY OR TO PARTICIPATE IN A CLASS ACTION.

Governing Law & Jurisdiction

These Terms will be governed by and interpreted in accordance with the laws of the State of Illinois, USA, and you submit to the non-exclusive jurisdiction of the state and federal courts located in the USA for the resolution of any disputes.

Questions

Questions about the Terms should be addressed to 630-584-2100.